We are motivated to protect the privacy of our customers and take full measures to safeguard the personal data shared with us. Our website features certain website controls that play a role in how we use and process the data. By using the controls for privacy settings, you can specify if you would like to receive marketing communications and limit the use of your information. It is possible to alter the account settings by logging into the personal account at https://www.svanaturals.com/.
There are different types of data that we collect from our users:
Upon purchasing any of our product or using our service, we request some personal information from you like name, email, shipping address, credit card number, and expiration date. This information is required for billing purposes and to complete your order. The legal basis for this processing is consent.
This data consists of information like Operating System, IP address, geographical location, length of visit, page views, browser type and version, frequency of the visits, referral source, website navigation paths along with the time at which you made the transaction. The legal basis for processing the usage data is our legitimate interests.
This data includes personalized information and your order history. It may be processed for operating our website, offering our services, maintaining back-ups, and making sure the security of our website is maintained. The legal basis for this processing is consent.
We may process information contained in any inquiry you submit to us regarding goods and/or services “inquiry data”. The inquiry data may be used for marketing, offering, and selling goods and/or services to you. The legal basis for this processing is consent.
Customer Relationship Data
The customer relationship data may consist of name, contact details, and information contained in communications between customer and us. It may be processed for managing the relationships with our customers, communication purposes and maintaining records of communications along with the promotion of our products and services. The legal basis for this processing is consent.
Information related with transactions are captured as part of the transaction data. It may be processed for supplying the goods to the correct destination. The legal basis for this processing is the performance of a contract between you and us.
The information provided to the customer at the time of subscribing to our newsletters or email notifications comes under notification data. Your consent is the legal basis for this processing.
Communication content and metadata associated with the communication come under correspondence data. The legal basis for the processing of this data is our legitimate interests like business and communication with users and proper supervision of our website.
Any of the above-mentioned information can be processed for the establishment, exercise or defense of legal claims. We may process any of your personal data identified as part of this policy wherever required for the purposes of maintaining or procuring insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests.
Also, we may process any of your personal data for compliance with a legal obligation to which we are subject to, or for protection of your or any other person’s vital interests. It is requested that you do not provide someone else’s personal data to us unless we ask you to do so.
USAGE OF THE SITE BY MINORS – Our website is intended for use by individuals that are at least 18 years old. In case, you are below 18 years of age, you may not use this site without the prior permission and supervision of your parent or legal guardians. Our website is not directed towards children who are below the age of 13. We do not establish accounts for users under the age of 13 or knowingly take and maintain information from people who are below the age of 13.
Disclosure of Personal Data to Others
Personal data of users may be disclosed to any member of our group of companies, insurers, professional advisors, suppliers and subcontractors. This data will be disclosed with utmost care and as reasonably as possible for accomplishing the purpose. It will be done according to the parameters laid down by the policies.
Amazon Pay, PayPal, Authorize.net, and ApplePay are our payment service providers. Transaction data is shared with our payment services providers only to the necessary extent for processing payments and refunding. It is also used for dealing with complaints and queries that relate to refunds and payment. Information about the payment services providers, privacy policies and practices, can be found at:
Disclosure of your inquiry data to the aforementioned third-party suppliers may be done so they can contact you to offer, market and sell relevant services and goods. After contacting you, these suppliers may also provide you their own privacy policies.
Disclosure of data for legal obligations to which SVA Natural is subject may be done to protect your or any other natural person’s vital interests. Disclosure may also be done whenever it is necessary for the establishment, exercise or defense of legal claims.
International Transfers of Customer’s Data (GDPR)
This Section is dedicated to the circumstances that may require your personal data to be transferred to nations outside the EEA (European Economic Area).
Our company offices and facilities for hosting are in the United States of America. Any transfer of customer’s data to the USA will be safeguarded by the utilization of standard data protection clauses, which are approved or adopted by the European Commission, or the adoption of the principles and procedures of the Swiss-U.S. Privacy Shield Frameworks and EU-U.S., which are devised by the European Commission and Swiss Administration and the U.S. Department of Commerce.
You acknowledge that personal data, which is provided for publication through our website or services may be available through the Internet, all over the globe. We cannot stop the utilization or wrong use of such personal data by others.
Deletion and Retention of Personal Data
Our data retention policies and procedures are devised to make sure that we adhere to our legal obligations when it comes to deletion and retention of data. For any purpose, the personal data that we process shall not be stored for a longer duration than what is necessary for its processing.
Retention of your personal data is done as follows:
- Account information will be kept with us till you delete it or request us to delete it.
- Order information will be kept with us for the period specified as per our legal obligations.
Exceptions for Keeping Data
There are certain cases in which we can’t specify the timeline for which we can keep your data. In these scenarios, we will keep your data for as long as necessary.
Irrespective of the information in the previous Section, we may keep your information if it is necessary for compliance with the legal obligation or to protect your interest or some other person’s interests.
The policy on this page may be updated from time to time and you should view this page before making a purchase or sharing personal information.
Rights of Customers
Below are the main rights provided under data protection law:
- Right to amend your personal data
- Right to have your personal data deleted or removed
- Right to prohibit processing of your personal data
- Right to object to the processing of your personal data
- Right to complain to the authority for the wrong use of your personal data
- Right to take back consent for the utilization of personal data
- Right to data portability for your personal data
- Right to access your personal data
- Right to object to the processing of your personal data on reasons relating to your particular situation
- Right to object to our processing of your personal data based on your particular situation
The legal basis for our processing of your personal data is:
- consent; or
- that the processing is needed for the performance of a contract to which you are a party or for taking steps for your request before entering a contract,
and such processing is performed via automated means. Data can be received from SVA Naturals in a machine-readable and structured format. This right does not apply, in cases, where it can come in the way of freedom and rights of others.
If you feel that our processing infringes data protection law, you have the right to file a complaint with the supervisory authority.
The rights provided to you can be exercised via a written notice to us in the form of an email. You can also call us to inform us about the infringement of the rights.
Sent by a web server to a web browser, a cookie is a file containing an identifier, which is stored by the browser. To learn more about cookies and the cookies used at the SVA Natural website, please click here.
You can also reach us on the mailing address provided below:
LG - 30,
Vardhaman Big V Plaza,
Near M2K, Road No. 44,
Pitampura, Delhi - 110034, India.