Cancellation and Refund Policy
SVA Organics make sures that every transaction you made on out website is flawless.We hope that every product you purchased from us will met your expectations.In case you are not completely satisfied with the prurchase, please send us an email at firstname.lastname@example.org, we will surely makes you complete satisfaction.We love to hear feedback so that we can serve you to improve our services and customer experience
Cancellation By Customer
In case we have recieved an cancellation notice and the order has not been shipped us,we will cancel the order and refund the full amount.The Orders which have already been shipped will not be cancelled.
Cancellations By SVA Organics
Under some circumstances it might not be possible for us to accept the order and we may be compelled to cancel the same.We reserve the right to refuse or cancel the any order for ant reason at our sole discretion.Some suitation that may result in cancellation of the order includes :
- Problems identified by our credit and fraud avoidance department
- Limitation of stock quantites available for purchase
- Inaccurate information or pricing errors in any of the product
If any order is cancelled after your credit/debit card has already been charged, the amount will be refunded back to your account and customer agrees not to dispute the decision made by us and accept the decision for the cancellation
Incase we need any additional information before processing any order our team will contact you for the required information to accept the order.
Refund Process will started once we have recieved the product(s).Our refunds are usually processed in 10-15 working days.In some cases it may take few extra days to make the payment due to some verfications checks.
While making the Refunds,we will refund the money according to the payment mode was used.For instance, if any payment made to us via credit card and then we will refund the money via credit card